REACH Behavioral Health is committed to protecting the privacy and confidentiality of your health information. This Notice explains how we use and protect your information and what rights you have.
REACH does not sell, rent, or lease client lists or mobile opt-in data to third parties for marketing purposes.
What Is Health Information?
Health information, also called Protected Health Information (PHI), is any information that identifies you and relates to:
- Your physical or mental health
- Your treatment or care
- Payment for your services
This includes your name and contact information, clinical records, billing information, and telehealth communications.
Information We Collect
We collect information necessary to provide you with quality behavioral health services, including:
- Personal identifiers (name, address, date of birth, contact information)
- Treatment and clinical records
- Insurance and billing information
- Telehealth access and communication data
How We Use Your Information
Your information may be used for:
- Treatment – Providing, coordinating, and managing your healthcare
- Payment – Billing and collecting payment for services
- Healthcare Operations – Quality improvement, staff training, and business management
- Appointment Reminders – Contacting you about upcoming appointments
- Care-Related Communication – Sharing information relevant to your treatment
- Legal or Safety Purposes – Complying with legal requirements
How We Share Your Information
We may share your information with:
- Healthcare Providers involved in your care
- Insurance Companies for payment and coverage
- Billing Partners who process payments on our behalf
- Business Associates who help us operate (all are required to protect your information)
- Government Agencies when required by law
Other disclosures require your written authorization.
Mandated Reporting & Legal Disclosures
REACH may disclose information without your authorizationin limited circumstances:
- Mandated Reporting – Suspected abuse, neglect, or harm to vulnerable individuals
- Serious Threats – Imminent danger to your health and safety or that of others
- Legal Proceedings – Court orders or lawful requests
- Law Enforcement – As required by law
We disclose only the minimum information necessary.
Psychotherapy notes are kept separately and are not shared without your written authorization, except as permitted by law.
Your Rights
You have the right to:
- Accessyour health records
- Request corrections to your records
- Request restrictions on certain uses or disclosures
- Request confidential communications (alternative contact methods)
- Receive a list of certain disclosures we’ve made
- Obtain a copy of this Notice
- File a complaint without fear of retaliation
Safeguards and Security
REACH protects your information through:
- Administrative safeguards – Policies, procedures, and staff training on confidentiality
- Physical safeguards – Secure storage and controlled access to records
- Technical safeguards – Encryption, password protection, and role-based access controls
Telehealth servicesare provided using secure, HIPAA-compliant platforms. We verify your identity and safety before each session.
Updates to This Notice
REACH may update this Notice as needed. Revised versions will be made available upon request and posted at our facilities.
Questions or Complaints
To ask questions, exercise your rights, or file a complaint, contact:
Carolyn Jenson, Director of Clinical Compliance
REACH Behavioral Health
5445 Smith Rd.
Brook Park, OH 44142
(216) 332-9360 ext. 1227
REACH does not sell, rent, or lease client lists or mobile opt-in data to third parties for marketing purposes.