FAQ

Frequently Asked Questions

REACH provides services to both children and adults. Therapists are trained to address a variety of concerns, from anxiety and depression to marital and family therapy, eating disorders, grief, loss, ADHD, PTSD, and many more. REACH will work collaboratively with you to identify your main concerns and pair you with a caring, empathic professional in your area who specializes in the type of care you need.

The first step to scheduling an appointment is to call REACH at (216) 306-4885. A trained professional will have a confidential conversation about your concerns. If it is determined that counseling services may be beneficial, we will assist you in scheduling your first appointment.

REACH asks that if a client must cancel a scheduled appointment for any reason, that the client contact REACH at (216) 306-4885 at least 24 hours prior to the scheduled appointment so that the client’s service provider can be notified of the cancellation.   If a client is late for a scheduled appointment, that client’s appointment may be shortened so that the service provider can continue with other appointments as scheduled.

After listening to your problem or situation, we then select the most qualified member of our group of mental health experts to personally work with you to design the best treatment option for the best possible results. Your input is essential throughout the entire process. Treatment may include individual therapy sessions, family or couples sessions, or a combination of these that are based on your individual needs.

REACH works to accept most commercial and public insurance programs, including clients covered under all Ohio Medicaid managed care plans.  Clients or their parents/guardians may be financially responsible for REACH services that are not covered by Medicaid or private insurance. Clients or their parents/guardians will not be billed for any services without first being informed of and consenting to the service. If provided services are not covered by Medicaid or a client’s private insurance, the ability to pay for services will be considered and fees may be adjusted. More information, including the cost of services is available upon request.

REACH accepts most major commercial insurance plans, including:
AETNA
ALLIED BENEFITS
AMBETTER
ANTHEM BLUE CROSS BLUE SHIELD
ANTHEM FEDERAL
AULT CARE
CARESOURCE
CIGNA
CONTNENTAL BENEFITS
ENTERPRISE GROUP PLANNING
HEALTHSMART
HUMANA
MEDICAL MUTUAL
MERITAIN
MUTUAL HEALTH SERVICES
SUMMACARE
UFCW
UNITED HEALTH CARE
UNITED MEDICAL RESOURCES
VA

We accept all Medicaid
Caresource
Buckeye
Medicaid (traditional )
Molina
Paramount
United Healthcare

REACH provides counseling at nine locations in Brook ParkBedfordCuyahoga FallsElyriaWilloughby HillsSpringfieldWestlakePainesville, and Ravenna. We can also see clients in the home for added convenience. In addition, REACH may also provide transportation to clients on a case-by-case basis to ensure the client can access services.

For clients who prefer to receive services at home, REACH offers an online telehealth option. To learn more about telehealth or request an assessment, find more information here.