Welcome to REACH Behavioral Health! We are an accredited mental health agency with locations throughout Northeast Ohio. We believe through empathic, evidenced-based therapy, we can positively impact the lives of our clients.

REACH is hiring an Administrative Assistant to join our rapidly growing team. The position would be located at our Elyria office location, however; training will begin at out Westlake Office. Apply today to be a part of our dynamic team!

The Front Office Administrative Assistant provides administrative support and handles receptionist responsibilities for REACH’s counseling program. This is a part time position.

Job Responsibilities

• Manage incoming communications (telephone, email, mail, etc.)
• Complete the pre-intake process for new clients, including, answering questions about services available, documenting client demographic information, and collecting insurance information.
• Verify client insurance coverage, copays, and/or client liability for new and current clients
• Create and maintain a friendly atmosphere for clients arriving for services at the front window.
• Collect and record client copays and/or client liability payments.
• Update therapists’ schedules as needed
• Maintain client information in the electronic health record
• Obtain pre-authorizations for services as needed
• Office management including managing counseling office schedules, ordering supplies, and communicating between members of the staff
• Adhere to the policies and procedures established for the client/team
• Use, protect and disclose patients’ protected health information only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Communicate effectively with clients and therapists
• Maintain a friendly and professional attitude
• Other duties as assigned by the management team

Qualifications

An individual in this position must be able to complete the above responsibilities on a daily basis. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Prior experience with insurance verification
• Experience with practice management software
• Knowledge of behavioral health terminology
• Ability to work well individually and in a team environment
• Strong organizational and task prioritization skills.
• Proficiency with MS Office. Must have basic Excel skillset
• Strong communication skills/oral and written
• Strong organizational skills